On Premise PBX

What is 3CX Phone  System

  • Open Software based on the SIP Standard
  • Installed at more than 30,000 companies worldwide
  • No need for a proprietary black box
  • Runs on standard server hardware
  • Runs on Windows & Linux OS
  • Self Host on Google, Amazon, Microsoft & More
  • Run on existing Windows machine or virtualize it
  • 3CX Phone System certified on Windows Server
  • Easier to manage & Scales better
  • Backup PBX to disk – Quick restore to another PC
  • More features, Better integration
  • High-Value, Low Cost PBX
  • Lower Call Costs and Increase Productivity

What is Feature in 3CX Phone System

  • Basic Call Function in IP PBX Phone System
  • Built in Unlimited Extension && 3CX Applications
  • Support Device Managements and CTI Control
  • Support Fax Server (Fax Inbound Only)
  • Support remote staff with mobile application
  • Support Call Center Phone System
  • Support Call Center Report and Billing Report
  • Support Voice & Video Conference
  • Support Web Meeting, Share Present, Remote Control
  • Built in Unlimited IVR System (Inter Active Voice Response)
  • Support Intercom and Paging System
  • Support Developer Tools for R&D
  • Support CRM Integration with 3rd party software
  • Built in Free FQDN Domain for it
  • Built in Notification , Backup and Restore System

3CX Phone System Basic Function

  • Feature Rich Telephone System
  • Call Transfer (Blind and Attendant Transfer)
  • Call Pickup Group
  • Call Conference
  • Call Hold with Customizable Music On Hold
  • Do Not Disturb , Call Forwarding
  • Company Directory, Phonebook, Active Directory
  • Call Status and Profiles
  • Office Day Night and Holiday
  • Built in DISA and Digital Receptionist
  • Support Multi Vendor IP Phone
  • Web Client on Chrome and Mobile Apps
  • Dashboard Monitor
  • Phone Management

Live Chat & Talk

  • Easy external communications for those unable to call
  • Agents use their web client, on need for additional software
  • Chat can be elevated to a call with the agent for speedy resolutions
  • Assign chat messages to a group automatically.
  • Go from live chat to live call!
  • Available for WordPress, Drupal, Joomla, Wix & Weebly.

Facebook Messages from 3CX

  • Answer new Facebook leads faster.
  • Auto-assign FB messages to a group
  • Transfer chats to qualified team members.
  • Assist customers across multiple channels from one interface.
  • Use CRM integration to track history & increase conversions.
  • Queue-based group handling of messages.
  • Tickets can be assigned to the first user that responds.
  • Reports give you insights into reply times & messaging performance.

Conference & Meeting

  • Video Conference via Browser
  • Data Collaboration Screen and Application Sharing
  • Chat, Remote Control
  • Meeting Recoding
  • Share your screen for presentations & online classrooms.
  • Liven up information with an on-screen whiteboard.
  • Interactive meetings using document sharing, chat & polling.

Contact Center System

  • ACD Call Routing
  • Manager Call Control
  • Realtime Wallboard
  • Realtime Manager Dashboard
  • Web Client
  • Call Recording
  • Call Center Report

CRM Integration

  • Synchronize contacts across apps
  • Automatic call pop-ups when receiving incoming calls
  • Automatically create new contacts from unknown numbers
  • Call journals instantly log records in the CRM
  • Launch calls in a single click with the 3CX Click to Call function

Microsoft Teams Phone System Integration

  • 3CX natively supports Microsoft Teams.
  • Dial externally via 3CX SIP trunks.
  • Eliminate costly MS domestic/international calling plans.
  • Choose your own cost-effective SIP provider in your region.
  • Make do with less staff on expensive MS365 E5 license plans.
  • Easy configuration of call queues and routing.
  • Leverage ring groups and paging functionality.
  • Create IVR auto attendants.
  • Evaluate agent performance with call reporting.

Cloud PBX

Cloud PBX (Software as a Service)

  • Configure IP PBX system as customer requirement
  • PBX basic function and basic feature
  • Basic IVR announcement for 1 company
  • Mobile app support for Smartphone (IOS and Android)
  • Web client application on computer
  • Web client application on google chrome browser
  • Inbound fax server to email
  • Web meeting and conference
  • Call Detail Record (CDR)
  • Call Recording (Additional)
  • Billing System (Additional)
  • Service Provider Connected
  • Remote and call support 24×7
  • Promotion Price : 150 Baht/Extension/Month
more detail

3CX Customization

3CX Phone System Customization

  • Call Satisfaction (ระบบสำรวจและให้คะแนนความพึงพอใจของลูกค้า)
  • Call Recording (ระบบบันทึกเสียงการสนทนา)
  • CDR and Billing Report (พัฒนาสำหรับใช้งานร่วมกับ 3CX)
  • Real Time Wallboard (พัฒนาให้สามารถแสดงผล ตามความต้องการของลูกค้า โดยจะแสดงรายละเอียดได้มากว่า Standard 3CX)
  • Contact Center Report (พัฒนาให้สามารถแสดงผล ตามความต้องการของลูกค้า โดยจะแสดงรายละเอียดได้มากว่า Standard 3CX)
  • Auto Dial System
  • Customer Relationship Management System (CRM)
  • Ticket Management System
  • Omnichannel Contact Center (Voice, LINE, Facebook, Email, Social) 
  • API Integration Service  &  Development
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